Following the Windrush Scandal the Home Office says it “is working with the Government Internal Audit Agency (GIAA) to develop terms of reference for an independent review of the complaints system and advise on improvements.”
Baroness Williams of Trafford, the Home Office, has provided the following answer to your written parliamentary question (HL10153):
Question by Lord Alton of Liverpool:
To ask Her Majesty’s Government whether they have established the Terms of Reference for the review of the Borders, Immigration Citizenship and System complaints procedure; when they expect that review to be completed; what safeguards they plan to put in place to ensure the independence and effectiveness of the proposed Migrants Commissioner role; when they expect to make an appointment to this role; and when they expect to have completed the evaluation of the Right to Rent policy, which was scheduled to be completed by summer 2021. (HL10153)
Tabled on: 10 November 2020
Baroness Williams of Trafford:
The Home Office is working with the Government Internal Audit Agency (GIAA) to develop terms of reference for an independent review of the complaints system and advise on improvements.
As outlined in the Comprehensive Improvement Plan on 30 September 2020, the Home Office will be consulting with the Windrush Cross-Government Working Groupon how best to advance this recommendation to ensure the function works independently and effectively.
The Windrush Cross-Government Working Group brings together key stakeholders and community leaders with representatives from a number of government departments.
The Home Office evaluation of the Right to Rent Scheme remains scheduled to be completed by summer 2021.